Pre-information form
This form is shown to you before you confirm an order, as required by article 5 of the Turkish Distance Contracts Regulation. Confirming the order shows that you have read and accepted this information. This English text is a translation; the Turkish text is the binding one.
Version: 2026-11-06
Seller
Seller: Zümrüt Ogün (Mayam Örgü)
Address: İkiçeşmelik Mah. 608/1 Sk. Kitaş Özazman Sitesi No: 10 İç Kapı No: 16, Kuşadası / Aydın, Turkey
Phone and WhatsApp: +90 533 741 35 78
E-mail: info@mayamorgu.com
Website: mayamorgu.com
Tax office and tax number: Kuşadası Tax Office, 6340164978
Tradesperson tax exemption certificate: 2026091471FMZ0000001 (Turkish Income Tax Law art. 9/10, goods made at home and sold online)
Buyer
Buyer: the person whose name, e-mail address, phone number and delivery address are entered in the order form.
Product, price and shipping
Product: the hand-crocheted bag or bags stated at the time of the order. Yarn, colour, size and preparation time are given on the product page.
Price: the product and price stated at the time of the order. The price shown on the product page and in the order summary is the final price, all taxes included.
Shipping fee: the amount shown in the order summary. For international delivery the shipping fee is quoted separately after the order.
Payment method: the method chosen at the time of the order.
The products are hand-crocheted bags. The yarn, colour, size and preparation time of each piece are given on its product page. Because each bag is made by hand, small differences in stitches and shade are possible.
Taxes and invoice
The seller works under the Turkish tradesperson tax exemption (Income Tax Law art. 9/10; Kuşadası Tax Office, certificate no 2026091471FMZ0000001). For this reason no invoice is issued for the sale.
The prices shown are final. No VAT or other tax is added on top.
For international orders, customs duties and charges of the destination country are not included in the price. They may be charged to the buyer under the rules of that country.
Payment
Payment is made by bank transfer (havale/EFT) or by card where the site offers it (via iyzico). The seller charges no extra fee for any payment method.
Bank transfer details are given on the order confirmation page and in the order e-mail. Card details are processed by the payment provider and never reach the seller.
Delivery
The bag is sent by courier to the delivery address given in the order. The preparation time is shown on the product page.
Delivery is made within 30 days of the day the order reaches the seller. If it cannot be made within that time, you are told. You can then cancel the order, and the amount you paid is refunded within 14 days.
Right of withdrawal
You can withdraw from your order within 14 days of the day the bag reaches you, without giving a reason and without any penalty. If several bags are delivered separately, the period starts with the last one. You can also withdraw before delivery.
To do so, write to info@mayamorgu.com or on WhatsApp (+90 533 741 35 78) within that time. A written notice can also be sent to: Zümrüt Ogün, İkiçeşmelik Mah. 608/1 Sk. Kitaş Özazman Sitesi No: 10 İç Kapı No: 16, Kuşadası / Aydın, Turkey. Adding your order number speeds things up.
Hand the bag to the courier within 10 days of your notice. For returns within Turkey, the courier and a return shipment code are sent to you; shipping with that code is free. If you return a bag from abroad because you changed your mind, the return shipping to Turkey is paid by you.
Within 14 days of your notice, the full amount you paid is refunded, including the shipping of the first delivery. If you paid by bank transfer, the money goes to the IBAN you give; if you paid by card, it goes back to the same card.
You are free to inspect the bag, open and close it and try it on. Any loss of value from wear or soiling beyond that may be deducted from the refund.
When there is no right of withdrawal
There is no right of withdrawal for bags made to your own colour, size or strap choice, or otherwise personalised for you (Distance Contracts Regulation art. 15/1-ç).
A custom piece that arrives damaged or faulty is still covered by the rights below.
If the bag arrives damaged or faulty
If you find a problem when you open the parcel, write with a photo. Under Turkish Consumer Protection Law no. 6502 you can choose to return the bag for a full refund, a price reduction, a free repair, or an exchange for a sound bag if a similar one is available. In this case the return shipping is paid by the seller.
Complaints
For any complaint, first write to info@mayamorgu.com or on WhatsApp.
In a dispute you can apply to the consumer arbitration board (tüketici hakem heyeti) where you live or where the purchase was made, within the monetary limits the Turkish Ministry of Trade sets each year. Above those limits, the consumer courts (tüketici mahkemesi) are competent.
Confirmation and records
After the order, this form and the distance sales agreement are sent to your e-mail address with the details of your order.